Document origin (Who created it, where did you get it?) Somebody outside of V&A Where did you get that document? Classic publication (Has ISBN/ISSN/DOI/ISO/IEC) NO Repository Is it knowledge about knowledge? YES Knowledge base - Meta Could this be used in some future project/service? NO Does it belong to a current project? Does it belong to a current project? YES Project folder Is it technical/professional, specific? YES Knowledge base - Hard Does it belong to an ongoing service? YES Service folder Is it general, soft skill, organizational, ... YES Knowledge base - Soft Where did you get that document? From public sources Classic publication (Has ISBN/ISSN/DOI/ISO/IEC) Is it general, soft skill, organizational, ... NO Is it knowledge about knowledge? Does it belong to an ongoing service? NO Ask InfoSpace custodian Does it belong to a current project? NO Does it belong to an ongoing service? Document origin (Who created it, where did you get it?) We (V&A) created it Is it a rule, template, checklist, ...? (everyone should follow/use in performing (a class of) tasks? Classic publication (Has ISBN/ISSN/DOI/ISO/IEC) YES Library Is it a rule, template, checklist, ...? (everyone should follow/use in performing (a class of) tasks? NO Could this be used in some future project/service? Is it a rule, template, checklist, ...? (everyone should follow/use in performing (a class of) tasks? YES Organization- Rules (how we do it) Where did you get that document? Client/Vendor/Partner created it Could this be used in some future project/service? Who will find it useful in the future? Just me Knowledge base - Personal Is it technical/professional, specific? NO Is it general, soft skill, organizational, ... Is it knowledge about knowledge? NO Ask InfoSpace custodian Who will find it useful in the future? Other people, too Is it technical/professional, specific? Could this be used in some future project/service? YES Who will find it useful in the future?